Useful Information

Useful organisations and helplines: National Hotline Phone Numbers – Recovery-World

Also – see below for information on specific topics:

Abuse and Rape

Bristol Freedom Programme

 The Green House Bristoloffers counselling, therapy groups to male and female survivors of rape and sexual abuse (all ages)

Postal address: PO Box 665, Bristol BS99 1XY
Telephone: 0117 935 1707
Area covered: Bristol and surrounding

On line self help support:

 Kinergy Group counselling sessions and facilitated support groups.  Telephone: 0117 908 7712  Address: Mary Carpenter House, Kingswood Foundation Estate, Brittannia Road, Kingswood, Bristol, BS15 8DB   Email:

 SARA (Survivors After Rape and Abuse) (Avon) Postal address: PO Box 4404, Bath, Avon, BA1 0JS
Telephone: 07947 277848
Website:; 0808 8010456 and 0117 929 8868

Rape Crisis Phone: 0808 802 9999

 Addiction (drugs, alcohol, gambling)

Alcoholics Anonymous Phone: 0845 769 7555

Narcotics Anonymous Phone: 0300 999 1212

Gamblers Anonymous, an organization that provides information and answers for people fighting addiction


  • SupportLine: 01708 765200 – 02098 554 9004. Telephone Helpline providing confidential emotional support Also keep details of other agencies, support groups/counsellors throughout the UK.

      Mankind – 0808 801 0327

  • The British Association of Anger Management:
    0345 1300 286

    Run programmes giving you the tools to recognise, understand and control your anger. There are fees for the courses but they can advise you on ways of getting help with the cost of the course.
  • AVP Britain (Alternatives to Violence Project)
    Run workshops throughout the country for anyone who has niggly little resentments that become grudges, anyone who gets upset at being ignored, anyone who has difficulty with anger, anyone who is a bully or is bullied, in fact, anyone who wants an alternative to violence


Anxiety UK  Charity providing information and support.


 Compassionate friends. Provides befriending, support and a helpline for bereaved parents, grandparents or siblings who have suffered the death of a child/children.

08451 232 304 Daily from 10:00 AM to 4:00 PM, and 7:00 PM to 10:00 PM


 Cruse Bereavement Care

Phone: 0844 477 9400:

 Children and adolescents

NSPCC Children’s charity dedicated to ending child abuse and child cruelty.
Phone: 0800 1111 for Childline for children
0808 800 5000 for adults concerned about a child

YoungMinds Information on child and adolescent mental health. Services for parents and professionals.
Phone: Parents’ helpline 0808 802 5544

Complex needs

Turning Point (Crisis Point helpline)
Provides services for people with complex needs, including those affected by drug and alcohol misuse, mental health problems and those with a learning disability.


Victim Support  Phone: 0845 30 30 900


Consumer Debt Counselling –‎

Free Debt Advice –‎

Consumer Credit Counselling Service is now StepChange Debt Charity.


Alzheimer’s Society Provides information on dementia, including factsheets and helplines.
Phone: 0845 300 0336


 CALM  Campaign Against Living Miserably, for men aged 15-35. – for people with anxiety, depression, etc.

Support group run at Bristol Mind.

  • NHS site with a self assessment test as well as useful information:

 Changes. – for people with anxiety, depression, etc.   Support group run at Bristol Mind.

Depression Alliance. Charity for sufferers of depression. Has a network of self-help groups.

 MDF: the bipolar organisation. A charity helping people living with manic depression or bipolar disorder.

Domestic violence

Bristol Domestic Abuse Helpline 0800 6949 999

 FREEDOM – 12 week rolling programme –

Useful site aimed at women at the receiving end of domestic abuse:

Legal Advice 24 hour helpline 0117 904 5999

Next Link – 0117 9250680  –  – provide wide range of help and advice,  including safe houses, legal support, translators etc.

Police  (DAIT Domestic Violence Team) – 0845 456 7000

 Refuge Advice on dealing with domestic violence. Phone: 0808 2000 247

Splitz (  A programme aimed at men who have been harmfulin an intimate relationship with a female partner.

 SURVIVE – has safe houses in Bristol –

 Women’s Aid national helpline – 0808 2000 247

 Eating disorders

 Beat Phone: 0845 634 1414

Eating disorders – NHS Choices‎

Mental Health Foundation :

Mencap Charity working with people with a learning disability, their families and carers.
Phone: 0808 808 1111


Family Lives Phone: 0808 800 2222

Family line. Helpline: 0808 800 5678

ParentLine Scotland. Helpline: 08000 28 22 33

 Violent Behaviour:

YoungMinds. Helpline: 0808 802 5544.

Parent Link.

Gingerbread. Single Parent Helpline: 0808 802 0925.

Families Need Fathers. Helpline: 0300 0300 363.

Grandparents Association. Helpline: 0845 434 9585.

Step Parents.   BeingAStepParent contains over 90 articles written by experts who continually update and add new content

 Lesbians, gay and bisexual families

 New Family Social. Helpline: 0843 289 9457.

Stonewall  (aims to achieve equality and justice for lesbian, gay men and bisexual people) Info Line: 08000 50 20 20. – link to parenting help and advice.

NHS Live Well – Gay Health – Having Children:



Gamblers Anonymous UK

Bristol Tuesday. Broadmead Baptist Church. 1 Whippington Court. Bristol. BS1 3HY.

South Wales: a new gambling brief interventions service set up in Newport, with Cardiff,  Swansea and Merthyr to follow

Mental health

LIFT Psychology (a free NHS Service – no need to be referred by a doctor)

Lawrence Weston Clinic. Rindingleaze,,Bristol, BS11 0QE. Tel: 0117 982 3209

 The Mental Health Foundation.  Provides information and support for anyone with mental health problems or learning disabilities.

Mind Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393.

Mindline – A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress. We can also give information about mental health and local services. Bristol MindLine is here to support residents of Bristol and South Gloucestershire. If you live outside this area you can get information on support services closer to you from National Mind InfoLine on 08457 660 163 (Mon to Fri, 9.15am – 4.15pm). Tel: 0808 808 0330.

 Rethink Mental Illness  Support and advice for people living with mental illness.
Phone: 0300 5000 927.

Samaritans.  Confidential support for people experiencing feelings of distress or despair.
Phone: 08457 90 90 90 (24-hour helpline).

Sane  Charity offering support and carrying out research into mental illness.
Phone: 0845 767 8000 (daily, 6pm-11pm)  email:

Obsessive Compulsive Disorders

OCD Support for people with obsessive compulsive disorder. Includes information on treatment and online resources. Phone: 0845 390 6232.

OCD UK A charity run by people with OCD, for people with OCD. Includes facts, news and treatments. Phone: 0845 120 3778.


Panic attacks Offers free online course for people who suffer from panic attacks.
Phone: 01273 776 770 (to enrol only)

No Panic Voluntary charity offering support for sufferers of panic attacks and OCD. Offers a course to help overcome your phobia/OCD. Includes a helpline.
Phone: 0800 138 8889


Relate  Phone: 0300 100 1234 (for information on their services)

Self harm

National Self-harm Network.  Support for survivors and people who self-harm, their families and friends.

Social anxiety

Social anxiety/shyness peer/self help groups in the area Bristol/Bath.


PAPYRUS Young suicide prevention society. Phone: HOPElineUK 0800 068 4141

Samaritans.  Confidential support for people experiencing feelings of distress or despair. Phone: 08457 90 90 90 (24-hour helpline).